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Complaint?

It is of course annoying for you if you are not totally happy about our products and/or services. We would like to help you further and offer a desired solution. You can mail to:

info@therealchimp.com

Our employees of the complaints department will review the complaint
and try to resolve the complaint to everyone's satisfaction.

After receiving your complaint you will receive a confirmation from us.
We will answer your complaint within 2 working days after receipt, if it needs more time, we will inform you.
If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk to which we are affiliated. They will then mediate https://www.keurmerk.info/nl/consumenten/klacht/

From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at (http://ec.europa.eu/odr.) If the complaint is not yet processed elsewhere, you are free to file the complaint via the European Union platform.

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